Shipping & Returns

Shipping:

Shipping costs are calculated during checkout. A shipping cost estimator button is also available. All shipping costs are calculated directly from the UPS or USPS websites. Accurate address information is required to receive accurate shipping quotes. Sometimes international shipping estimates may not be accurate. If you feel the shipping cost has been incorrectly calculated, please call our office an we will verify the quote. The actual cost will be verfied prior to shipping.

Returns:

General Return Policy

ALL RUGS ARE NON-RETURNABLE AND NON-REFUNDABLE. 

Please take extreme caution when ordering rugs on our website. Many times colors that show up on the screen are not the actual color of the yarn. If you have any doubt as to the actual color, please call before ordering and we will be happy to send you a yarn sample in the mail.